Recent Posts

Warehouse and Inventory Water Damage Restoration

12/4/2018 (Permalink)

When plumbing connections fail in your warehouse, not only is your property from water damage, but your inventory may be affected as well. Our team of water removal specialists can be at your site quickly to remove the water and begin the drying process to save your property.

SERVPRO has submersible pumps and heavy-duty water extractors to drain and suck the standing water out of every square inch of your property. Afterwards, our trained technicians will search for any pockets of hidden water to ensure a thorough dry out. We also measure the moisture content of any affected materials and the structure of the affected areas in order to set an appropriate drying plan.

We arrange your inventory strategically, off the warehouse floor if possible, to maximize air flow. Our industrial air movers and dehumidifiers are then set in place to begin the drying process. Time is of the essence as mold growth can begin within just 24 to 48 hours of the water loss occurrence if not abated. Once the drying cycle is set in motion, our technicians will track the process daily to make sure proper drying is occurring.

SERVPRO also works with your insurance throughout, limiting your out-of-pocket expenses if your losses are included under your coverage. We also problem solve with you to avoid a repeat occurrence in the future. We highly encourage you to look into our Emergency Ready Profile to plan ahead with us.

SERVPRO of Palatine / Rolling Meadows has the training, tools, and technicians to handle your commercial water damage challenges. Call us at (847) 934-1700 to set up an evaluation.

SERVPRO is a BBB Accredited Business

12/4/2018 (Permalink)

Why SERVPRO SERVPRO is a BBB Accredited Business SERVPRO of Palatine / Rolling Meadows is proud to be a BBB Accredited Business.

Consumers turn to the Better Business Bureau (BBB) to look for businesses that operate with honesty and integrity. BBB Accreditation is built on these eight standards:

  1. Build Trust
  2. Advertise Honestly
  3. Tell the Truth
  4. Be Transparent
  5. Honor Promises
  6. Be Responsive
  7. Safeguard Privacy
  8. Embody Integrity

A business is accredited by the BBB when they demonstrate these traits, and SERVPRO of Palatine / Rolling Meadows is proud to be a BBB Accredited Business.  When you choose SERVPRO, you can be confident you are choosing a company you can trust in and that will look out for your best interests.

SERVPRO of Palatine / Rolling Meadows is available 24/7 to respond to your emergency. Call us at (847) 934-1700!

Learn more about the Better Business Bureau by clicking here.

Quality Mold Remediation Services for Your Home

11/30/2018 (Permalink)

Mold Remediation Quality Mold Remediation Services for Your Home If you find yourself facing mold problems, give us a call.

Finding mold damage in your home can be stressful, though it is a common occurrence. Mold only needs three ingredients to flourish: moisture, food to feed off of, and the right temperature. It is typical for mold spores to catch a ride on household pets, your shoes, or fly into your home through a window. Under the right circumstances, you'd be shocked how easy it is for mold growth to begin. 

If you find yourself facing mold problems, give us a call. SERVPRO mold remediation specialists are AMRT-certified and available 24/7, including holidays. We take pride in providing quality mitigation services you can count on and help limit any losses you might experience resulting from mold contamination found in your home.

SERVPRO of Palatine / Rolling Meadows provides quality mold remediation services throughout the area. We have an entire staff of highly-trained professionals ready and willing to assist you with returning your home to a clean, safe, and secure place for you and your family to enjoy for years to come. (847) 934-1700

Restoration Services for the Insurance Industry

11/30/2018 (Permalink)

Why SERVPRO Restoration Services for the Insurance Industry Trust SERVPRO of Palatine / Rolling Meadows to help with your customer's restoration needs.

As a leader in fire and water cleanup and restoration, SERVPRO of Palatine / Rolling Meadows offers your insurance company an array of competitive advantages. Our goal is to restore both your customer’s property and their peace of mind through timely mitigation and adherence to IICRC standards. The result? Lower claims costs and satisfied customers – and that’s just the tip of the iceberg.

SERVPRO understand your situation. As an agent or adjuster, you have a responsibility to keep claims costs down while still providing the best services possible for your customers. SERVPRO professionals are uniquely qualified to help. Our results create a measurable difference, giving you many competitive advantages.

Emergency Response to Claims

Restoring property is the SERVPRO's first priority. Your customer will appreciate the immediate response and you will know everything is being done to limit the damage.

Pretesting Reduces Claims Expense

Restoring property is less expensive than replacing property. Claims Professionals know the rule is, "Restore whenever possible, replace only when necessary." SERVPRO professionals make sure pretesting is completed on every loss to determine restorability.

Claims Inventory Service

SERVPRO can provide an itemized loss inventory, with a full report and pictures of important items.

Electronic Claims Information

Our Claims Information Center provides fast, accurate information you need to make sound decisions, including:

  • A Complete Electronic Job File.
    • First Notice of Loss.
    • Detailed Estimate.
    • Digital Loss Photos.
    • Scanned Forms and Paperwork.
    • All delivered by email or hard copy.
  • On-line Access to All Files.
    • New Assignments.
    • Pending Jobs.
    • Completed Jobs.
  • Informative Reports to Improve Results
    • Job Cost Data.
  • Performance Comparison to Industry Standard.

Superior, Time-Tested Training

Effective training is the best way to help ensure your customers receive the service they deserve. We are trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to our technicians and insurance clients at our state of the art IICRC Approved Training Facility

Vendor Qualification Compliance and Professionalism

If you call SERVPRO, we will use only qualified vendors to service your customer. That commitment resulted in:

  • A National Call Center to achieve prompt handling of the claim.
  • Implementation of best practices and job process programs.
  • National Accounts qualification criteria and annual compliance checks.
  • Crew and vehicle standards.
  • Insurance requirements.
  • File documentation requirements.
  • Quality assurance program.

Serving Adjusters and Their Clients

A SERVPRO professional's job is to reassure the customer, perform quality service and to report to you quickly. We know your job is to interpret the policy and adjust the claim, not to deal with problems from vendors. Working together, we strive to save you time so you can focus on priority files while having complete control of every loss you are assigned. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to you within hours. SERVPRO’s documented, measured performance increases value to you and your shareholders, managers and customers.

Hard-earned results have made SERVPRO of Palatine / Rolling Meadows leaders in the fire and water cleanup and restoration industry. The SERVPRO System is geared to achieve customer satisfaction and mitigation results, adding to your company’s competitive advantage.

Call SERVPRO of Palatine / Rolling Meadows today at (847) 934-1700!

SERVPRO First Responder Bowl 2018 at Cotton Bowl Stadium

11/30/2018 (Permalink)

Why SERVPRO SERVPRO First Responder Bowl 2018 at Cotton Bowl Stadium Tune into the SERVPRO First Responder Bowl on December 26 at 12:30 p.m. CT (1:30 p.m. ET) televised on ESPN.

In a joint effort to honor the service and sacrifice of America’s First Responders, the annual college football bowl game played at Cotton Bowl Stadium in Dallas, Texas has been renamed the SERVPRO First Responder Bowl. Kickoff for the newly christened SERVPRO First Responder Bowl is set for December 26 at 12:30 p.m. CT (1:30 p.m. ET) and will be televised by ESPN. The agreement between ESPN Events and SERVPRO was brokered by Denver-based Impression Sports & Entertainment.

"We are truly grateful for all first responders’ sacrifice and service,” said Brant Ringler, Executive Director of the SERVPRO First Responder Bowl. “It is a tremendous privilege to honor these brave men and women who protect our communities 24/7/365. As this game continues to grow, so do our ties with first responders. Additionally, having a sponsor like SERVPRO who works along-side and supports these community heroes reinforces our goals of recognizing our first responders.”

"We are proud to present the SERVPRO First Responder Bowl dedicated to honoring some of the hardest working men and women in our country" said Sue Steen, CEO of SERVPRO Industries, Inc. "We recognize the dedication and selfless acts of our First Responders and are honored to help highlight and celebrate the commitment of these everyday heroes."

The 2018 SERVPRO First Responder Bowl is the ninth edition of the bowl game, formerly known as the Heart of Dallas Bowl, and part of the 89-year history of games being played at Cotton Bowl Stadium on the grounds of Dallas’ Fair Park, which features 227 acres of museums, attractions, history, art and performances located in the heart of the ninth largest city in the United States.

First responders to be honored include police officers, firefighters, EMS workers, correctional officers, search and rescue, dispatchers, security guards, federal agents, border patrol agents and military personnel who have specialized training and are the first to arrive and provide assistance at the scene of an emergency.

“This is an exciting change, and we are humbled by the fact that an actual bowl game has been named exclusively for the first responders of this country,” Dallas Fire-Rescue Fire Chief David Coatney said.

“We are truly honored to have a bowl game here in Dallas named after the hard working men and women serving and protecting communities across this country. It always feels great to be recognized, and I know our officers and firefighters are touched by this overwhelming show of support,” said Dallas Police Chief U. Renee Hall.

The SERVPRO First Responder Bowl tickets started selling in September. Tickets for First Responders will continue to be underwritten by our corporate sponsors. Anyone wanting more information on the bowl game can visit www.firstresponderbowl.com

Our Extensive Residential Water Removal Process

11/5/2018 (Permalink)

Water Damage Our Extensive Residential Water Removal Process No matter what has caused water damage in your home, you can trust SERVPRO to leave your home "Like it never even happened."

SERVPRO locations around the country have had decades of experience and millions of unique cases to develop cost-effective and time-optimized mitigation and restoration strategies for residential water removal. We pride ourselves on bringing that same thoroughly-planned treatment to our local clients no matter how large or small the issue. Our technology is specifically engineered to allow machines, sensory equipment, and our trained personnel to work in perfect sync. As an example of our specialization and efficiency, take a look at our standard water removal procedure.

Mitigation

First and foremost in any water removal job is to identify and neutralize the source of damage. If the damage has been caused by a storm or other natural causes, the issue most likely solves itself by the time our technicians arrive. Otherwise, our personnel helps to identify the source of the issue and shut it down. Once the environment is safe to work in, we immediately begin pumping out water and performing preliminary mitigation efforts aimed at preventing further damage.

Air Movers

Once we have pumped out all water possible, we still must take care of the thin layers of water that stick to surface and subsurface layers around your home. For this task, we use air movers - powerful machines designed to create directed air currents in a specific region or pattern. These effectively pick up water droplets from any surface in their path, putting them into the air for dehumidifiers to handle.

Dehumidifiers

Once the water is airborne, we cannot simply leave it to settle once more in your home. Our IICRC-certified technicians use thermal and chemical dehumidifiers to suck the water into manageable, movable containers, the final step in our water removal process. After this process, we can begin work on deodorization and restorations. At SERVPRO, our ultimate goal is complete livability in the home, not just a quick water removal job!

SERVPRO of Palatine / Rolling Meadows is there when you need us most to help you mitigate and recover from water damage of any variety. Just give us a call at (847) 934-1700.

SERVPRO’s Fire Damage Safety Tips to Keep Your Holidays Safe and Fun

10/24/2018 (Permalink)

Fire Damage SERVPRO’s Fire Damage Safety Tips to Keep Your Holidays Safe and Fun Make sure to inspect decorative lights for breaks and frayed wiring before using them to help prevent fire damage.

Autumn heralds the beginning of the busy holiday season, from Halloween to the New Year. Along with the fun and festivities, there lurks an increased risk of accidental fire damage.

The U.S. Fire Administration (USFA) reports fire damage increases during the holiday season. Taking the time and effort to know the risks and prepare to minimize them is an essential part of getting ready for the holidays. Cultivate awareness of these threats to avoid the destruction of a holiday fire.

Clean the Chimney

If your chimney has not seen maintenance for more than a few years, make an appointment with a sweep or cleaning service. Once the fireplace and its flue have the thumbs-up from a professional, be sure to burn only seasoned firewood and keep the firebox doors closed or a fire screen in front of the blaze to prevent embers from catching.

Candle Safety

Keep candles a foot or more away from flammable items such as curtains or decorations. Be sure they are on a proper receptacle and consider covering with glass shades or globes. Or avoid the risk of fire altogether by using flameless LED options.

Inspect Decorative Lights

If displaying lights on trees, at windows, or for another decorative purpose, make sure the wires are like new, with no breaks or frays. Do not leave lights burning when you are sleeping or away from home.

Outdoor displays should be hung on proper hooks or clips, not stapled on the trim. Take them down promptly, so that ice, snow, or animals do not cause the wires to break down.

Christmas Trees

Real trees should be fresh and watered daily. Keep fresh and artificial trees away from heat and place them away from the pathways people walk in your home.

Cooking

Clean up greasy debris regularly and do not get distracted while cooking the holiday feasts. Use timers to remind yourself that dishes are on the stove or in the oven. If you deep fry your turkey, be sure to do so on a non-wood stable surface outdoors, away from the house and eaves.

Little Ones

Keep an eye on the children, especially if you have burning candles and a busy kitchen. Playing with lighters or matches cause many fires, and knocking over pots in the kitchen causes injury and fires.

In a holiday fire emergency, SERVPRO of Palatine / Rolling Meadows can assist with the damage and manage the restoration. Call (847) 934-1700 for a consultation.

Drying Your Home After A Flood

10/12/2018 (Permalink)

Flood damage to your home can be a stressful and confusing time. If you are returning to your property after evacuating, please make sure it is safe to approach or enter before doing so. It is always better to wait for assistance first, as there could be various hazards in the water, such as contaminants or electricity.


To help you mitigate the flood damage, contact our professionals at SERVPRO. We are an experienced remediation company with the tools and knowledge needed to take care of your situation as quickly and as safely as possible.

Upon our arrival, we carefully inspect all aspects of affected areas, making sure to look for any hazards such as deteriorated subflooring, electrical hazards, or falling ceilings. We then proceed to pump out the standing water with industrial-grade truck-mounted pumps. We also make sure to check inside walls, underneath floors, and crawlspaces to make sure we leave no trace of standing water.

With a moisture meter, the technician will determine the extent of moisture in walls, carpets, flooring, and ceilings. Water is then extracted from carpets and hard surface flooring with high power vacuums and extractors. 

After checking the back of your carpeting for damage such as severe seams, delamination, or visible mold, we treat the carpeting and flooring with antimicrobial or deodorizer, then we lay the carpet back on the floor and extract water from the surface fibers once more. The face fibers also receive an application of antimicrobial or deodorizer when needed.

Air movers and dehumidifiers are placed strategically to deliver rapid airflow in order to dry any remaining moisture. Using IICRC recommendations, we will place the right amount of equipment needed for each affected room. Equipment will be checked regularly to make sure the drying process is working, and if anything needs to be repositioned for optimal drying, we will do so.

SERVPRO of Palatine / Rolling Meadows is available 24/7 in the unfortunate event of house flooding. Feel free to reach us at any time by dialing (847) 934-1700.

Expert Water Damage Restoration Services Available Through SERVPRO

10/1/2018 (Permalink)

Water Damage Expert Water Damage Restoration Services Available Through SERVPRO SERVPRO has the professional equipment to properly restore your home from water damage.

If you are experiencing water damage of any type in your home, contact our emergency service line 24/7, 365-days a year. We are here to quickly take care of water damage situations for you. Water leakage can cause significant damage to your home and belongings, which is why it is vital to respond to this situation immediately. Our highly trained staff makes your restoration process as stress-free as possible by keeping you informed and communicating with your insurance company to get the most out of your claim.

SERVPRO has IICRC-certified professionals who follow strict safety and health guidelines throughout the restoration process. Rest assured, our team has the equipment, resources, and expertise to perform any repairs, replacements, or reconstruction projects necessary for the restoration.

SERVPRO always strives to be Faster To Any Disaster. With an entire Green Fleet of vehicles, stocked and ready to deploy, our technicians are ready to provide you with professional restoration done right. Contact SERVPRO of Palatine / Rolling Meadows for full-service solutions throughout the Chicago suburbs. (847) 934-1700

Hardwood Flooring Damaged by Flooding

9/28/2018 (Permalink)

Storm Damage Hardwood Flooring Damaged by Flooding SERVPRO has the expertise and experience to dry out and repair your hardwood floors after a flood "Like it never even happened."

A strong storm can push large amounts of water through a home in just a few hours. Once the water is removed, you may find your hardwood flooring buckled, cupped, or warped, which is common after a flood disaster. SERVPRO will work to not only dry your property, but to also restore your damaged hardwood flooring.

Although the effects are quick to start, we can often prevent them from being permanent. Buckling is evident by the boards swelling higher than the ones next to them. With cupping and warping, floorboards twist in place, and if enough water has gotten into the boards, they pop up from the sub-floor.

Before we start any work, we first have to test and lower the moisture content to twelve percent or lower if possible. If the wood is too damp, any efforts to remove damage will only cause more. Depending on how high the number is, it could take as long as four or five weeks to bring it down to a safe level.

We begin with dehumidifiers to lower the humidity of the affected rooms to under forty-five percent. At that point, SERVPRO technicians set up air movers to blow warm air over and under the floorboards. This increased airflow and the higher temperature slowly draws out the moisture from the wood where the dehumidifiers absorb it.

When the humidity gets down to sixteen percent, we can safely install space heaters to quickly raise the temperature without causing secondary damage to the wood. It also increases evaporation which increases the effectiveness of the dehumidifiers.

With the moisture content now at a safe level, we can safely sand off any bulges and twists. Not only can we eliminate most of the visual loss, but our team members also disguise any repair efforts through carefully refinishing the repaired wood. In cases where the damage is too severe, we can sand down replacement boards to fit precisely.

If you find your hardwood flooring damaged by a flood, SERVPRO of Palatine / Rolling Meadows will make every effort to provide you with a floor indistinguishable from the original. It is not a quick or straightforward task, but it is one we have provided our neighbors for almost twenty years. Call us at (847) 934-1700 today to get started.