The sump pump failed due to a power outage, resulting in an inch of water pooling on the floor. Our technicians responded immediately. To mitigate damages, we swiftly extracted the water and pulled up the carpets to discard wet padding. Strategically placed air movers hastened the evaporation. The baseboards were pulled so we could insert tubes of heated, dry air to remove moisture from the wall cavities without opening up the walls. Our customer Matt T, the owner of a State Farm Insurance Agency in Palatine, fully appreciated our efforts. His words: "They did an excellent job walking me through the claim process. Prompt, thorough and accessible. All good."