The sump pump failed due to a power outage and an inch of water pooled on the floor. Our technicians responded immediately to Matt's call for help. To mitigate damages were swiftly extracted the water, and pulled up the carpets to discard the still wet padding and also to strategically place air movers to hasten the evaporation of the "floated" carpets. The baseboards were pulled so that we could use industry-leading equipment, the injectidry. We inserted tubes of heated, dry air to remove the moisture from the wall cavities without opening up the walls. Our customer Matt T, being the owner of a State Farm Insurance Agency in Palatine, fully appreciated our efforts. His words: "They did an excellent job walking me through the claim process. Prompt, thorough and accessible. All good.